1. Prepare Phase
1.1 Account qualification and planning
1.2 Business requirements development
1.3 Technology stragety development
1.4 High-level design development
1.5 Business case development
1.6 Proof of concept
2. Plan Phase
2.1 Planning project kickoff
2.2 Site readiness assessment
2.3 Network readiness assessment
2.4 Operations readiness assessment
2.5 Security architecture assessment
3. Design Phase
3.1 Detailed design document
3.2 Operations plan development
3.3 Implementation plan development
3.4 Staging plan development
3.5 Systems acceptance test plan development
3.6 Staff plan development
4. Implement Phase
4.1 Staging and systems migration
4.1.1 Verifying bill of materials (BMO), adding to inventory and completing out-of-box component test
4.1.2 Configuring all devices
4.1.3 Executing test cases
4.1.4 Preparing for migration. Double check BOM, logistics and other 3rd party resources
4.1.5 Tracking and verifying site dependency milestones. Doucle check schedule and support from customer and 3rd party
4.1.6 Executing migration plan. Completing implementation activities and tasks for all sites
4.1.7 Hosting a handoff meeting
4.2 Implementation
4.2.1 Prepare for implementation
4.2.2 Install, configure and integrate system components
4.2.3 Complete implementation plan test cases
4.2.4 Document implemented components, devices and applications
4.2.5 Develop an implementation report
4.2.6 Conduct post implementation hand off meeting
4.3 Staff Training
4.4 Systems acceptance testing
4.5 Operations implementation
4.6 Post implementation support handoff meeting
4.6.1 Preparing for handoff meeting
4.6.2 SMARTnet only support
4.6.3 SMARTnet shared support
4.6.4 SMARTnet shared and partnet value added support
4.6.5 Verifying customer understand
4.7 Project close out
4.7.1 Obtaining customer satisfaction: sends a customer satisfaction survey to customer
4.7.2 Determining engagement profitability. Evaluates the internal sucess of the project
4.7.3 Conducting lessons learned meeting.
4.7.4 Incorporating into leading practices.
5. Operate Phase
5.1 Systems monitoring and problem management
5.2 Incident management
5.3 Change management
5.3.1 Originating change
5.3.2 Evaluating change
5.3.3 Accept and schedule change
5.3.4 Communicate change
5.3.5 Conduct post-change evaluations
5.3.6 Accept and close change
5.4 Configuration management
5.5 Security administration
6. Optimise Phase
